乐动体育滚球

Dealing with Unpleasant Situations

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TALKING TO PARENTS ABOUT DIFFICULT SITUATIONS:
*Always start the conversation on a positive note.
*Describe the behavior or situation in a matter-of-fact way.
*Do not label the child with terms such as: aggressive, bully, rowdy, shy, or selfish. Instead try “Sally hit several children today.”
*Tell the parent how you are handling the problem during the day.
*Ask the parent not to punish the child for incidents that occurred at your home, but try to work on causes, and to respond to problems that occur at home.
乐动体育滚球*Keep the parent informed.

RESPONDING TO PARENT COMPLAINTS:
*Listen to the entire complaint without interrupting or defending.
*Try not to react defensively or in anger. Try to communicate in a clear, level manner.
*Ask for clarification until you understand exactly what the concern is.
*Rephrase the concern in your own words to be sure you completely understand the problem.
*Express your understanding of the parent’s feelings.
*Explain your policy or position on the complaint.
*Try to reach an agreement.
*Maintain confidentiality.
乐动体育滚球*If the complaints continue and there seems to be no common ground, consider referring the parent elsewhere.

GOOD COMMUNICATION RULES:
*Always greet the parent and child cheerfully by name.
*Emphasize the positive.
*Never discuss problems with the child in front of the child.
*Know your limits. Be honest about what you can and cannot do.
*Ask open-ended questions.
*Always welcome parental visits.
*Always keep communications absolutely confidential.


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